A big thank you to Allison of Debenhams Sunderland who handled the repair of my Rotary watch. The pin in the metal strap had snapped and I needed a new link. The watch was sent off to Rotary who were unable to help as the watch was not a new model. Allison found a a similar link which fitted and enabled her to repair my watch. Fantastic customer service. Thank you Allison from a very satisfied customer who would not hesitate to recommend your repair service.