TERMS & CONDITIONS

Welcome to the In-Time Watch Services Limited website terms and conditions for use.

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

The term ‘In-Time Watch Services Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 27-29 Hoghton Street, Southport, PR9 0NS. In-Time is registered in England No. 1546183. The term ‘you’ refers to the user or viewer of this website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Use of the website

You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.

Website Contents

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licenses to us. This material includes, but is not limited to, the design, layout, look, content, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Registration

You warrant that the personal data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and you will notify us, immediately, of any changes to the personal data by updating these details on your online account.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

Our Rights

We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changes. If you do not agree to any change to the conditions then you must immediately stop using the website.

Third Party Links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for the privacy of such websites. The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources to the use to which others make of these website resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy and Security

What if I do not agree with this privacy policy?

If you do not agree to our processing of your data in the manner outlined below, please do not submit any personal data to us.

Who is the controller of the data that you provide to us?

In-Time Watch Services Limited and its operating affiliates are registered as data controllers in the United Kingdom for the purposes of the General Data Protection Regulation 2018 (GDPR). We ensure that the data you supply to us is processed fairly and lawfully, with due skill and care and used only for the purposes for which it was collected, as set out in this policy.

What information is stored? Where will it be accessible from?

The personal information that you provide to us is limited to name & contact information plus details of any services or products provided to you. This information will be used only in accordance with the permissions granted by you at the time of submission.

In-Time do not store customer payment details.

All payments are taken via the Sagepay payments gateway or Paypal. Personal bank or card payment details are not captured and stored by In-Time Watch Services Limited.

How long will you hold my information for?

In-Time are required by law to hold your information for as long as is necessary to comply with our statutory and contractual obligations and in accordance with our legitimate interests as a data controller.
In-Time will use reasonable endeavours to ensure that your Personal Data is maintained and up to date. However, it is your responsibility to keep us informed of any and all changes to your Personal Data to ensure that it is up to date. Once we have answered your query or subsequently supply any goods or services as a result, on completion we will hold your details for a short time in case of any further queries but for a period no longer than six months unless statutory law dictates otherwise.

Sending us information over the internet

With the exception of payment details which are not stored by In-Time – information is held on servers hosted by us or our Internet Services Provider. The nature of the internet is such that In-Time cannot guarantee or warrant the security of any information you submit to us via the internet.

How we collect and aggregate information about visitors to our websites

In-Time collect information about the way visitors use this website in order to improve services. In-Time do not use this information in a manner that enables any individual to be identified – it’s only use is to assist us to understand our users better and to determine aggregate trends, most popular pages, etc, for all the website’s users. We may share this kind of aggregate data with selected third parties to assist with these purposes. We may also undertake marketing profiling to help us identify services which may be of interest to you.

Cookies
A cookie is a small data file which is sent from a web server to a web browser when that browser visits the server’s site.

Cookies are used on our website to track web traffic on an aggregate basis (i.e. no individuals are identified), to track campaigns and to keep session information such as your last search. Most browsers allow you to turn off cookies. However, switching off cookies is likely to restrict your use of our website.

Links to other websites

Please note that clicking on links and banner advertisements and RSS feeds may result in your transfer to another website, where data privacy practices may be different to this privacy policy. It is your responsibility to check other website privacy policies to ensure that you are happy for your personal information to be used in accordance with those third parties privacy policies. We accept no responsibility for and have no control over third party websites, links, adverts or RSS feeds or information that is submitted or collected by third parties.

Changes to our Privacy Policy

Any changes to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

Ordering and Payment

The information contained here applies to products and services, including watch straps & bracelets, purchased via the online store section of our website plus watch repairs provided by post.

Watch Services, Batteries and Jewellery Services ordering online

Once you have placed an online order you will see an on screen Order Summary. Please check the details carefully to ensure you given the correct information to the best of your knowledge. In-Time recommend you print a copy of your order summary for your records. If you notice an error after placing your order please contact In-Time immediately on 01704 501600. Please ensure you quote the order reference number to assist in tracing the order.

Telephone ordering

To place an order by telephone please call In-Time’s Customer service team, open Monday to Friday 9am-5pm, on 01704 501 600.

Payment Options

We are pleased to accept the following payment options.

  • Paypal
  • Visa
  • Mastercard
  • Maestro
  • Switch/Solo
  • Delta/Connect

 

Payment Information and Security

All payments will be taken in UK Pound Sterling (GBP), customers from outside of the UK will be billed in Sterling.

Payments online are processed by Sagepay and/or Paypal and no charges are levied for payments made using credit/debit cards. Payment details are submitted to Sagepay/Paypal via a secure window and are not recorded or retained by In-Time. Our providers utilize industry-standard Secure Sockets layer (SSL) technology to allow for the encryption of your card details. This includes the following features:

  • Authentication – this assures your browser that your data is being sent to the correct server, and that the server is secure.
  • Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity – this checks the data being transferred to ensure it has not been altered

 

Pricing and Estimates

All of our prices are based on our company price guides, which are regularly reviewed and updated.

All estimates provided, on a no obligation basis, are based on the information provided at the time  and are valid for 3 months from the date of issue, for the services as specified in the estimate alone.

All items we receive are subject to a full technical assessment upon receipt at our workshop to confirm the estimate that has been provided and to identify if there are any more complex issues to maintain full working order.

More complex issues, not initially identified, can incur additional costs to those that have been quoted. We will always give our customers the option to proceed before incurring any additional costs.

Full payment is required prior to any work being undertaken.

If, for any reason, the work cannot be completed we will return your item to you and refund any payment that has been taken.

 

Conditions of Sale

You will be notified, via email, your order confirmation, please note that submissions of invalid email addresses could delay your order.

If your payment is cancelled or rejected and you have already received the items ordered, you must pay for the items or return them (unused) in the same condition that you received them at your own expense. Please follow the return instructions set out below.

If In-Time are unable to provide the product or service you ordered, we will notify you by e-mail and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Promotions and Promotion Codes

If you have a promotional code, you need to enter this into the appropriate box during the check-out process.

Promotional codes remain the property of In-Time Watch Services Limited, are non-transferable and may not be reproduced in any form.

In-Time reserves the right to remove promotion codes and/or offers at any time and without warning.

Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order. Please note: If you buy on a discounted multiple offer, individual items cannot be returned for refund, you will need to send back all the qualifying items. Only one promotional code can be used per order.

 

Guarantees

We are unable to undertake any services or repairs to replica timepieces or Jewellery and will only carry out works on genuine pieces. Any replica items sent to us will be returned and any costs incurred will be sought from the customer.

Watches

Service Guarantee
Accredited full services on the following brands:

Cartier

Calvin Klein

Certina

Hamilton

Longines

Mido

Omega

Rado

Tissot

Please Note: Accredited services can only be offered at our main workshop and not in our stores.

2 Years
Full services on all brands excluding those listed above 1 Year
Accredited battery replacement on the following brands:

Cartier

Calvin Klein

Certina

Hamilton

Longines

Mido

Omega

Rado

Tissot

Please Note: Accredited services can only be offered at our main workshop and not in our stores.

2 Years
Battery replacements on all brands excluding those listed above 18 Months

 

Jewellery

Service Guarantee
Ring resizing 1 Year
Stone Setting 1 Year
Claw re-tipping 1 Year
Re-stringing 1 Year
Chain break repair 1 Year
Rhodium plating 6 months

 

In-Time Watch Services Limited fully guarantees our quality of workmanship. All guarantees are restricted to work carried out (parts and labour) by Intime watch services Ltd.and excludes damage caused by wear and tear or misuse. Your statutory rights are unaffected.

Uncollected Items

Once we are in possession of your item we will ensure that your items are stored securely and will take measures to look after your items as if they were our own.

If you do not collect your item from us or do not provide us with a postal address to allow us to return your item to you we will retain the item for a period of 6 months.

After this period we will send written notice to the owner of the goods detailing

  1. Their obligation to collect the goods
  2. details of the goods to be collected and the address at which they are held
  3. details of any sum of money owing in respect of the goods at the time the notice is sent (repair charges, storage costs etc.)

 

If the items remain uncollected 3 months after the written notice has been sent a final notice will be  sent containing the above information in addition to a notice of intention to sell the items if they remain uncollected, together with a date of the intended sale. This date of intended sale will be 3 months from the issue of the second notice.

Once the item has been sold, any outstanding sum of money owed to In-Time watch services will be deducted, this can include, but is not limited to, repairs carried out, sums paid to third parties, storage charges, costs of sale  (e.g. advertising) with any remaining proceeds given to the owner of the goods.

Timescales and Deliveries

Timescales

Services and Repairs

Once we have received your item and a full technical assessment has been completed, we will provide an estimated timescale for completion of the service. These estimates will be based on current work rate, previously achieved timescales for similar works and taking into account any service level agreements we have with our partners.

We hold a comprehensive stock range of specialist parts and materials however, on occasion, we may need to order components specifically for individual repairs and services and this will increase the lead time.

In some instances, it may be necessary to send your watch to an alternative accredited workshop or the manufacturers themselves, as it may be more cost effective or technically more appropriate, whereby we are completely reliant upon their timescales. We will continue to act on your behalf throughout this process and will provide any updates regarding service or delays as necessary.

In-Time watch services commit to the following with regards to completing all service undertaken:

  • Repairs will be carried out as quickly as is practical, without sacrificing quality.
  • Items will be returned to our customers as soon as works have been completed and a full quality and timekeeping check have been performed.

 

Watch Straps and Bracelets

Strap/bracelet/accessory orders for direct delivery should arrive within 1-3 working days for UK Mainland orders and 5 – 10 working days for Overseas orders, these are estimated times and, in some instances, (e.g. bad weather, traffic congestion and during peak periods) may take longer.

We will endeavour to inform customers as soon as reasonably possible any known delays to deliveries or stock issues leading to delayed delivery.

Deliveries

All items will be returned to our customers, upon completion of works and quality control and timekeeping checks, via Royal Mail Special delivery. We will provide tracking details via email, these deliveries require a signature upon delivery.

Watch and bracelet orders will be sent via Royal Mail Special delivery. We will provide tracking details via email, these deliveries require a signature upon delivery.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you at the time of posting.

In-Time shall be under no liability for any delay or delivery failure where the delay or failure is wholly or partly caused by circumstances beyond our control.

Returns and Cancellations

With the exception of Special orders (where special rules apply) In-Time will refund or replace Straps/bracelets/accessories provided they are returned un-opened within 14 days of receipt. Items collected from and fitted at branch must be returned to the branch from which they were collected.

Items returned (excluding faulty items) after more than 14 days will be exchanged or refunded at In-Time’s sole discretion.

There is no restocking charge or processing fee for any return. If you wish to return items purchased for direct delivery please contact In-Time via email@intime.co.uk or call In-Time Customer Services (01704 501600) and request a Returns / Exchange Form, which must be completed in full and returned with the item.

Orders involving repair services cannot be cancelled once work has commenced. Unless you specify to the contrary – you agree to waive your right to protection under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within seven (7) working days following the date on which you authorised In-Time to commence provision of the services.

Refunds for orders cancelled under the provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK). If you are a non-UK customer, please note all transactions with In-Time are governed by the Laws of England.

In the UK, delivery charge refunds can only be made in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

If you are considering cancelling or wish to cancel a product/service you have ordered on-line, please be aware of the following terms that apply:

  • Legal rights of cancellation under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 available for UK or EU consumers do not apply to goods that have been used/opened.
  • Additional Terms and Conditions of Sale apply to repair services provided by post.
  • You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, then you must inform In-Time (by phone or e-mail) within the 14 days allowed and return the products to us within 14 days of receipt.
  • Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform In-Time within fourteen working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and return them un-opened/used within 14 days of receipt.

Products should be returned in their original packaging at your cost. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you obtain proof of posting.

This is not intended to be a full statement of all your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Where you are cancelling your order within the cooling-off period we will refund the full cost of the item. We will only refund the delivery charge where the order is cancelled prior to dispatch.

If you return goods, please retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.

Do not send original box as we cannot guarantee it’s return.