FAQs

How long will my repair take?

Many repairs undertaken in our stores can be completed on the same or next day. If the repair cannot be performed in store the item will be sent to our main workshop and an estimated timeframe will be disclosed.

In-Time watch services commit to the following with regards to completing all services undertaken:

  • Repairs will be carried out as quickly as is practical, without sacrificing quality.
  • Items will be returned to our customers as soon as works have been completed and a full quality and timekeeping check have been performed.

In return for this commitment we would ask our customers to be patient, unfortunately as we operate a specialist service sometimes repairs take longer than the estimated timescale for reasons including, but not limited to:

  • Having to purpose make obsolete parts
  • Special order parts coming from Switzerland or the Far East
  • Watches having to be sent to the Manufacturer for specialist services

What happens to old watch parts?

All old damaged and defective parts are discarded during repair as these are considered scrap, with the exception of batteries which are recycled. If you wish for any parts to be retained please informĀ  us clearly at the time of booking.

Will my watch be safe if I send it to you?

We recommend Royal Mail Special Delivery when posting your items to us, this is the service we use when we return your item to you and this is the preferred carriage method for our industry,

While your items are in our care we will ensure they are secure at all times and when they are not being worked on they will be stored securely in a safe. Your items are as important to us as they are to you and will always be treated with the utmost respect.

Are all repairs completed in-house?

Our inhouse team of specialist watchmakers and technicians can undertake a large number of specialist repairs and services to the highest standard and quality. On occasion it can be either more cost effective or technically more appropriate to use one of our accredited outwork partners or send the item to the manufacturers themselves.

How often should I replace my watch battery?

We recommend having your watch battery replaced every few years to ensure the watch is running at its best. Watch batteries that have died should be replaced immediately to avoid leakage and damage to the watch movement.

How often should I have my watch serviced?

We recommend having your watch serviced every 2 – 3 years. Signs that a watch requires a service include: skipping second hand, losing or gaining time and completely stopped.